Please read all the Delivery & Returns information on this page before placing your order. By placing an order, you are confirming that you have read and agreed to all the information below.
Please click here for information about the packaging I use.
The time I need to prepare an order for shipping varies. For details, see 'Production Times' and 'Shipping Information' below.
I make every item myself especially for you. The time it will take me to make your veil varies throughout the year, depending on the volume of orders I have. Go here for my current production times.
Orders are sent on a first ordered, first made and shipped basis, unless you purchase the 'Rush Order' option alongside your veil.
If you need to receive your veil quickly, purchasing the Rush Order listing will put your order to the front of my order queue, and will upgrade your shipping to a much faster shipping method.
Your veil will be made to order (see current production times via the link above), and will then be shipped to you.
(I ship to the address on your order, not to your PayPal address - please ensure the address on your order is correct. I am not responsible for undelivered parcels where the address on the order is incorrect. If a parcel is returned to me undelivered due to an incorrect address, you will need to pay the outward shipping costs again to have the item re-sent - no refund will be given.)
I send my veils via Royal Mail First Class Signed For in the UK, which takes approximately 1 working day.
I send my veils via Royal Mail International Tracked and Signed for most orders, which takes approximately 3 - 5 working days to Europe and 5 - 7 working days to most other countries including the USA and Canada. Orders being sent to Australia, New Zealand, Singapore, China, Hong Kong, Japan are sent EITHER Royal Mail International Tracked OR Royal Mail International Signed, and can take a little longer, up to 2 weeks (I will ask you which mail service you would prefer).
IMPORTANT - I cannot guarantee delivery times unless you contact me for expedited shipping (I use UPS, DPD and FedEx for brides who are in a hurry), and this is at additional cost - please contact me for more info. If you are outside of the UK and you need your veil less than 5 weeks from the date you place your order, I highly recommend upgrading your shipping to an express courier - please contact me for the price of a shipping upgrade to your location (this is not the same as a Rush Order so it is less expensive than a Rush Order, ie the actual production time of your veil won't be fast-tracked, as it would with a Rush Order). Any questions, please ask - I'm happy to help!
Fabric samples take 1 - 2 working days to be prepared and are then sent via Royal Mail First Class in the UK taking 1 day, and via Royal Mail standard airmail to all other countries, which takes between 3 working days to 1 - 2 weeks, depending on your location.
All orders are shipped with the real value declared on the customs form. The importing country may charge the buyer customs duties and taxes, which must be paid by the buyer and are not the seller's responsibility.
In the event that the buyer refuses to pay the customs duties, the importing country will destroy the shipment and no refund will be given.
BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS CHARGES, DUTIES & TAXES. Please make yourself aware of what these are for your own country, before placing your order.
I am not responsible for any unforeseen delays due to Customs holding your parcel for longer than is usual. Delays at Customs are totally out of my control so please ensure you allow extra time when you order your item, should this happen. No refund will be given in the event of your veil arriving late due to Customs holding the parcel.
Your may cancel your order for a full refund within 6 hours of purchase.
RETURNS & EXCHANGES:
If you've purchased a standard veil (ie not a Custom Order) from my shop, and it isn't right for any reason, you can return it to the address at the bottom of the page. You must tell me you're going to be returning your item within 3 days of receipt of the parcel, and send it back within 7 days of receipt of the parcel.
All my veils are personalised with the bride's own choice of comb, and despite the personalisation these are all still considered standard orders so they are returnable, except for the items listed below.
The following items are non-returnable, so are FINAL SALE:
~ CUSTOM ORDERS - these are one off, unique veils created especially for you ie they are not one of the veil styles available to buy on my website, so they are non-returnable.
~ PURE FRENCH SILK TULLE VEILS - I buy the silk tulle at considerable cost for each veil when the order is received, and I cannot send the fabric back once I have made your veil. As these veils cannot be returned or exchanged, please ensure you order fabric samples and choose the colour carefully.
~ LACE EDGED VEILS cannot be returned or exchanged, due to their intricate nature and the time they take to hand-sew for each bride.
~ SALE ITEMS
~ FABRIC SAMPLES
Please do not send your veil back to me without first contacting me to inform me that you would like a return or an exchange.
When I receive your item in perfect condition in its original packaging, I will send you a refund of the purchase price (excluding the 'Rush Order' fee if applicable), or make you a replacement. Any replacement item is subject to the same processing time as your original order, unless you purchase the 'Rush Order' listing alongside your return.
In the unlikely event that your veil arrives damaged, please contact me immediately with photos of the outer and inner packaging, and with photos of the item, so I can help.
BUYERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS (AND THE COST OF SHIPPING THE REPLACEMENT ITEM, IF APPLICABLE).
INTERNATIONAL BUYERS PLEASE NOTE: CUSTOMS DUTIES ARE OFTEN INCURRED BY RECEIVING THE RETURN BACK INTO THE UK, & THESE WILL BE DEDUCTED FROM YOUR REFUND AMOUNT - often £15 - £60, but dependent on the veil price. Any duties paid by you to receive the parcel are NOT refundable.
The buyer must send the return via a trackable method with the seller's signature required on delivery.
I do not accept liability for returns that are lost in transit during shipping, or that are damaged by the carrier in the process of being returned.
International duties and taxes paid by the buyer are not refunded.
Any customs charges incurred to receive the return back into the UK will be deducted from your refund amount (proof of these costs will be sent to you via email). Your refund will be issued by your original form of payment within 3 days of return receipt.
No returns are accepted after the date of your wedding has passed.
QUESTIONS ABOUT YOUR ORDER?
Please email me on firstname.lastname@example.org if you have any problems with your order. I will always do everything I can to help!