Please read all the Delivery & Returns information on this page before placing your order. By placing an order, you are confirming that you have read and agreed to all the information below.
Please click here for information about the packaging I use.
The time I need to prepare an order for shipping varies. For details, see 'Production Times' and 'Shipping Information' below.
I make every item myself especially for you. The time it will take me to make your veil varies throughout the year, depending on the volume of orders I have. My current production times are:
~ Simple raw-edged veils: 2 weeks
BEAUTY, PEACE, HOPE, JOY, LOVE, ETERNITY, SERENITY, LIBERTY, LOYALTY etc
~ Lace-edged/embellished veils: 5 - 8 weeks
ISABELLA, MELODY, CATHARINA etc
Orders are sent on a first ordered, first made and shipped basis, unless you purchase the 'Rush Order' option alongside your veil.
If you need to receive your veil quickly, purchasing the Rush Order listing will put your order to the front of my order queue, and will upgrade your shipping to a much faster shipping method.
Your veil will be made to order (current production times are stated above), and will then be shipped to you.
(I ship to the address on your order, not to your PayPal address - please ensure the address on your order is correct. I am not responsible for undelivered parcels where the address on the order is incorrect. If a parcel is returned to me undelivered due to an incorrect address, you will need to pay the outward shipping costs again to have the item re-sent - I cannot refund the cost of the item, nor can I refund the original shipping costs.)
I send my veils via Royal Mail First Class Signed For in the UK, which takes approximately 1 working day.
I send my veils via Royal Mail International Tracked and Signed for most orders, which takes approximately 3 - 5 working days to Europe and 5 - 7 working days to most other countries including the USA and Canada. Orders being sent to Australia, New Zealand, Singapore, China, Hong Kong, Japan are sent EITHER Royal Mail International Tracked OR Royal Mail International Signed, and can take a little longer, up to 2 weeks (I will ask you which mail service you would prefer).
IMPORTANT - I cannot guarantee delivery times unless you contact me for expedited shipping (I use UPS, DPD and FedEx for brides who are in a hurry), and this is at additional cost - please contact me for more info. If you are outside of the UK and you need your veil less than 5 weeks from the date you place your order, I highly recommend upgrading your shipping to an express courier - please contact me for the price of a shipping upgrade to your location (this is not the same as a Rush Order so it is less expensive than a Rush Order, ie the actual production time of your veil won't be fast-tracked, as it would with a Rush Order). Any questions, please ask - I'm happy to help!
Fabric samples take 1 - 2 working days to be prepared and are then sent via Royal Mail First Class in the UK taking 1 day, and via Royal Mail standard airmail to all other countries, which takes between 3 working days to 1 - 2 weeks, depending on your location.
VERY IMPORTANT - BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS CHARGES/DUTIES/TAXES IN THEIR OWN COUNTRY. Please make yourself aware of what these are for your own country, before placing your order. I will not state an item is a 'gift' in an attempt to avoid Customs charges, as it is illegal.
I am not responsible for any unforeseen delays due to Customs holding your parcel for longer than is usual. Delays at Customs are totally out of my control so please ensure you allow extra time when you order your item, should this happen.
Your may cancel your order for a full refund within 6 hours of purchase.
RETURNS & EXCHANGES:
If you've purchased a standard veil from my shop and it isn't right for any reason, you can return it to the address at the bottom of the page. You must tell me you're going to be returning your item within 3 days of receiving, and send it back within 7 days (within 30 days for international buyers). There are exclusions to this:
~ CUSTOM ORDERS ARE FINAL SALE. They cannot be returned as they are 'one off' unique pieces made for you.
~ PURE FRENCH SILK TULLE VEILS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. This is because I buy the silk tulle at considerable cost for each veil when the order is received, and I cannot send the fabric back once I have made your veil! As these veils cannot be returned or exchanged, please ensure you order fabric samples and choose the colour carefully.
~ Most of my LACE EDGED VEILS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED due to their intricate nature and the long time they take to hand-sew for each bride. It states on each lace edged veil listing whether or not it can be returned, but please ask if you're unsure.
Please do not send your item back to me without first contacting me to inform me that you would like a return or an exchange.
When I receive your item in perfect condition in its original packaging, I will send you a refund of the purchase price (excluding the 'Rush Order' fee if applicable), or make you a replacement. Any replacement item is subject to the same processing time as your original order, unless you purchase the 'Rush Order' listing alongside your return.
In the unlikely event that your veil arrives damaged, please contact me immediately with photos of the outer and inner packaging, and with photos of the item, so I can help.
BUYERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS (AND THE COST OF SHIPPING THE REPLACEMENT ITEM, IF APPLICABLE).
Please note - no returns can be accepted after the date of your wedding has passed.
QUESTIONS ABOUT YOUR ORDER?
Please email me on firstname.lastname@example.org if you have any problems with your order. I will always do everything I can to help!